AWS Media & Communications
Amazon Connect
Cloud contact centre with voice, chat and AI features.
What it is used for
- Customer support centre
- IVR
- Agent analytics
Equivalent on Google Cloud
The closest Google Cloud service is Customer Engagement Suite (Contact Center AI): aI for contact centres: virtual agents, agent assist and conversation insights.
How DomainHostly helps with Amazon Connect
- Plan: choose the right setup, size and region for your workload and budget.
- Set up securely: configure Amazon Connect with least-privilege access, encryption and backups where they apply.
- Migrate: move from shared hosting, your own servers or the other cloud with minimal downtime.
- Run and optimise: monitoring, updates and regular cost reviews so you only pay for what you use.
Media & Communications: Video processing, streaming, email, SMS and contact-centre services.
What to consider: Media & Communications
- Pick formats and bitrates for the devices your audience actually uses.
- Put a CDN in front of video and downloads to cut cost and buffering.
- For email and SMS, set up sender authentication (SPF, DKIM, DMARC, DLT in India) before sending at scale.
Related services: Media & Communications
- AWS Elemental MediaConvert (AWS)
- Amazon IVS (AWS)
- Amazon SES (AWS)
- AWS End User Messaging (AWS)
- Amazon Chime SDK (AWS)
- Transcoder API (Google Cloud)
- Live Stream API (Google Cloud)